Implementing the EU Right of Withdrawal in Phoca Cart

20 April 2026

Staying compliant with European e-commerce regulations is a vital part of running a professional online store. One of the most important requirements under EU Directive 2011/83/EU is the consumer's right to withdraw from a purchase.

In the latest update to Phoca Cart, we have introduced a dedicated feature that makes managing these requests seamless for both the merchant and the customer. Here is a look at how it works and how to set it up.

What is the Right of Withdrawal?

The EU Consumer Rights Directive ensures that customers have a specific window of time to change their minds about a purchase. To comply, online stores must provide a clear and simple way for customers to submit a withdrawal notice. Phoca Cart now automates this process by placing a "Withdrawal" button directly in the customer's order history.

Key Configuration Options

Within the Phoca Cart administration, you have granular control over how this feature behaves to suit your specific business model:

• Activation: Easily toggle the feature on or off.
• Visibility Window: Define exactly how many days the withdrawal button remains visible to the customer.
• The Countdown Trigger: Choose the specific event (such as order creation or a specific status change) that starts the withdrawal period timer.
• Status Mapping: Set which order status should be automatically applied once a customer clicks the withdrawal button.
• B2B Exclusions: Since the directive primarily protects individual consumers, you can choose to exclude B2B (Business-to-Business) customers from this functionality.

The Workflow: Simple and Automated

The process is designed to be hands-off for the merchant until action is required:

1. Customer Action: A customer visits their "My Orders" page. If the order is eligible and within the time limit, they will see a button to submit a withdrawal notice.
2. Instant Updates: Once clicked, the order status in the backend changes immediately to your pre-defined "Withdrawal" status.
3. Notifications: The vendor receives an automated email, allowing them to stop shipping or process a refund immediately. The customer receives a confirmation email, providing them with a record of their request.

Conclusion

Compliance doesn't have to be a manual headache. With these new settings, Phoca Cart ensures that your shop meets EU standards while maintaining a smooth, professional user experience.

Check your Phoca Cart settings today to enable this feature and keep your store up to date with the latest consumer protection requirements.

Klarna Payments HPP for Phoca Cart Released

15 September 2025

Klarna is a global payment provider that lets merchants offer multiple payment options through one integration. These include invoice payments, installments, credit cards, and direct bank transfers. Using the Klarna Hosted Payment Page (HPP) helps simplify checkout and boost conversion by providing flexible, convenient payment choices.

This plugin integrates with the Klarna API and is compatible with Phoca Cart 5 on both Joomla 6 and Joomla 5.

Supported Payment Methods via Klarna HPP:

• Card Payments: Visa, Mastercard, American Express (region-dependent)
• Buy Now, Pay Later: Pay Later (invoice), Pay Now (instant), Pay Over Time (installments)
• Digital Wallets: Apple Pay, Google Pay
• Direct Bank Transfers: SOFORT, Online Banking
• Local Payment Methods: iDEAL, Bancontact, EPS, Giropay, TWINT

Here is the Product page

NorrNext Expands Its Portfolio with New Payment Plugins for Phoca Cart

20 August 2025

NorrNext has expanded its portfolio and now offers 23 additional payment plugins for Phoca Cart, a popular Joomla e-commerce solution. These plugins enable merchants to easily integrate a wide variety of payment gateways into their online stores.

You can view all available plugins here: https://norrnext.com/ecommerce/phoca-cart

Beyond the existing plugins, NorrNext also provides custom plugin development, allowing businesses to request tailored solutions to meet their specific payment processing requirements.

Available payment methods that can be developed include:

• Datatrans
• Barclays
• Heartland
• Swish
• Elavon
• Worldline
• Blik
• PayFast
• Paystack
• HiPay
• Przelewy24
• SIPS Atos
• NMI
• Global Payments
• Paysafe
• Mercado Pago
• PagSeguro
• Moneris
• Alipay
• Razorpay
• Dojo
• Satispay
• Wise

Visit NorrNext Page

JPro Studio Releases AcyMailing Phoca Cart Integration

08 July 2025

JPro Studio is happy to announce a new integration that greatly improves how AcyMailing works for Joomla users: AcyMailing Phoca Cart Integration.

This new package makes it much easier to create good-looking newsletters by letting you directly use your Phoca Cart products and categories within your AcyMailing email templates.

This integration helps you:

• Easily add Phoca Cart products and categories: Quickly put detailed product info, pictures, and links into your newsletters.
• Create focused campaigns: Send specific products to certain groups of people, which can help get more interest and sales.
• Save time: No more manual copying and pasting or complicated ways to get your store's content into your emails.

This new product from JPro Studio aims to connect your online store and your email marketing better. It makes it simpler than ever to reach your customers and increase sales.

For more details and to start using the AcyMailing Phoca Cart Integration, please visit the JP AcyMailing Phoca Cart Integration website.