Multiple Upload not working

[houldsworth1]

I'm sure this is going to be one of those "duh!" answers, but I have searched and didn't come up with anything obvious.

I have Phoca gallery running. Single and Java upload work but the multiple upload doesn't. I get a message saying "You browser doesn't have HTML 5 support." If I switch to one of the other methods I get other messages but none of them allow me to continue.

I see it uses Plupload - do I need to install that somehow? If so, is there a link on how to do that?


We have just had a big family reunion and I want to make uploading of photos as easy as possible for people.

Thanks!

[Jan]

Hi, then check the settings for Multiple upload and select other than html 5 method.

Jan

[houldsworth1]

Hi Jan. I tried other methods - I get similar errors telling me that it won't work.

Is there something I need to do to install Plupload?

Thanks

[Jan]

Do you get some specific error message?

[houldsworth1]

For HTML 5 loader I get: You browser doesn't have HTML 5 support.
For Flash loader I get: You browser doesn't have Flash installed.
For Gears loader I get: You browser doesn't have Gears installed.
For Silverlight loader I get: You browser doesn't have Silverlight installed.

I hope that helps.

[Jan]

Hi, and are the methods installed on your server, did you try to use other browser?

[houldsworth1]

I tried several browsers and different PCs - same results.

I suspect they are are not installed on the server - which was why I asked "Is there something I need to do to install Plupload?"

Since HTML5 isn't server side technology I was assuming there was nothing to install there.

Thanks

[vtjoanne]

The same thing happened to me when I set
Maximal Upload Size (in bytes - front, admin upload)"enable max file upload" don't set it to "0".
Instead, set to a specific number (I set mine to 50000000 as i am the only person uploading images) you may want to set it lower.
When I did that the flash uploader was showing again and uploading well.
Good luck, hope it works for you.

[houldsworth1]

vtjoanne - thanks for the tip. Unfortunately Maximal Upload Size was already set to a value. I thought it might be that I would have to change the size for Maximal Size of all User's Images, which was set to zero. Unfortunately setting that didn't work either.

Thanks for reaching out.