Phoca Cart keeps generating duplicate orders

[litvi]

Hi,
Phoca Cart keeps generating duplicate orders. When a user places an order, a second one is automatically created. I have no idea what else to configure. I’m using Joomla 5 and the latest version of Phoca Cart.

Could you help me with it?

Jirka

[Jan]

Hi, really hard to say what can be wrong there. Do the duplicate orders have the same ID or another? Phoca Cart does not have any such feature to generate more orders at once, so maybe there can be some misconfiguration of the server, etc.

Jan

[litvi]

Hi, orders have different IDs. Could it be a problem with the payment gateway?

But we did some testing, and it looks like users refresh the page, which creates a new order.
Is it possible to fix this on your side?