SMTP Error During Payment Process

Phoca Cart - complex e-commerce extension
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Matthew gbr
Phoca Newbie
Phoca Newbie
Posts: 8
Joined: 21 Jan 2020, 12:00

SMTP Error During Payment Process

Post by Matthew gbr » 24 Mar 2020, 14:17

Hi Jan and others

I am getting a (SMTP Error! Could not authenticate) message in the payment process after you have ordered and are being transferred to PayPal.

Picture of the SMTP error link below:
https://media.discordapp.net/attachment ... height=488

I have gone to the settings in Phoca Cart>Order Statuses and have selected yes to email customer in these sections. Canceled, Completed, Confirmed and Pending but I am still getting the error message and I don't receive an email after purchase from the shop but I do get the PayPay email receipt .

Would appreciate any guidance.

Many thanks

Matthew

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Jan
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Joined: 10 Nov 2007, 18:23
Location: Czech Republic
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Re: SMTP Error During Payment Process

Post by Jan » 26 Mar 2020, 14:17

Hi, this has nothing to do with the PayPal or any other payment method. The email is sent independent to payment method - just based on order status settings.

You should check your Joomla! email settings, because Phoca Cart does not send the email by itself, it just ask Joomla! to send it. So try to enable debug mode and try to send emails from your Joomla! - e.g. directly from Globla Configuration. Seems like SMTP settigns are not correct or there is some limit with SMTP. :idea:

Jan
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