Big problem with Phoca Upgrade System Plugin

Phoca Cart - complex e-commerce extension
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Angelo.pe
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Big problem with Phoca Upgrade System Plugin

Post by Angelo.pe » 08 Jun 2020, 16:42

Hi Guys,
I'm using JF Simone template and Phoca cart on Joomla 3.9.19.
In the last days, I activated the Phoca Upgrade System Plugin and I discovered that there is a big problem: this plugin conflicts with the template.
The home page isn't available (white page) and in the "JF Particle - FAQ" the answers aren't visible.
Can someone give me a help?
Thank you ;-)

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Benno
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Re: Big problem with Phoca Upgrade System Plugin

Post by Benno » 10 Jun 2020, 20:08

Hi,
is the backend still accessible? If so, can you disable the plugin and is the frontend then accessible again?

Kind regards,
Benno

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Angelo.pe
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Re: Big problem with Phoca Upgrade System Plugin

Post by Angelo.pe » 11 Jun 2020, 10:12

Yeah, the backend was accessible.
I don't know how to use this plugin so I disabled it.
My post was to report this problem so that if it happens to another user it can solve the problem. ;-)

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Benno
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Re: Big problem with Phoca Upgrade System Plugin

Post by Benno » 11 Jun 2020, 10:39

Ok.

Kind regards,
Benno

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Jan
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Re: Big problem with Phoca Upgrade System Plugin

Post by Jan » 11 Jun 2020, 13:10

Hi, mostly blank page means PHP error. So if you enable PHP error reporting or see errorLog then you can see the error which occurred on the site.

https://www.phoca.cz/documents/16-jooml ... rs-on-site

Unfortunately without knowing the exact error message it is hard to detect what could be the problem there :idea:

Jan
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Angelo.pe
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Re: Big problem with Phoca Upgrade System Plugin

Post by Angelo.pe » 13 Jun 2020, 10:54

Hi Jan, about file php.ini, could you tell me the root?
thank you
Angelo

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Jan
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Re: Big problem with Phoca Upgrade System Plugin

Post by Jan » 15 Jun 2020, 12:46

Hi, location of php.ini is different on different servers, so really hard to say, this is much more a question on webhosting provider :idea: ... just ask the webhosting provider how to enable php errors or where to look at the errorLog on your server. Mostly this should be really easy task. :idea:

Jan
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Angelo.pe
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Re: Big problem with Phoca Upgrade System Plugin

Post by Angelo.pe » 15 Jun 2020, 16:48

Ok Jan, thank you. ;-)

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