Newsletter not sent to all subscribers

Phoca Email (Newsletter) - sending emails and managing newsletters in Joomla! CMS
f00dagi
Phoca Newbie
Phoca Newbie
Posts: 4
Joined: 24 Sep 2017, 15:26

Newsletter not sent to all subscribers

Post by f00dagi » 07 Nov 2018, 19:24

Hi!

I am using Phoca Email (newsletter) as a component and I have 100+ subscribers. The problem is that when I send a newsletter not all subscribers get the newsletter. I don't think it is even sent by the component. On the 'Send Newsletter' page I get the below statements from the component. Not all are confirmed as 'email sent' and i think that if I don't get the confirmation the mail is not actually sent. About 50% of the subscribers are not confirmed. This is extremely annoying, any ideas?

Sending email, please wait (89/105) ...
Sending email, please wait (90/105) ...
Sending email, please wait (91/105) ...
Email sent (Anton - anton@myprovider.com)
Sending email, please wait (92/105) ...
Sending email, please wait (93/105) ...
Sending email, please wait (94/105) ...
Sending email, please wait (95/105) ...

Regards
Daniel


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Jan
Phoca Hero
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Posts: 40534
Joined: 10 Nov 2007, 18:23
Location: Czech Republic
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Re: Newsletter not sent to all subscribers

Post by Jan » 10 Nov 2018, 19:59

Hi, I think you need to do some debug on your server (e.g. for cases, the script will be not executed), try to open Javascript console and check the AJAX requests when email sending

Image

to see which answers you get fromt the server when sending email (it is even possible that there is some limit but such information should be displayed then in php error log :idea: https://www.phoca.cz/documents/16-jooml ... rs-on-site )

Jan
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