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PayPal success doesn't change status

Posted: 22 Jun 2026, 00:15
by NASS Sundials
I'm using PhocaCart 5.2.3 on a Joomla 5.4 site. With new order, status = Pending and is correctly logged in Orders and an email sent to the user. When user goes to PayPal (our only pay option) and successfully pays, after returning to the site, customer gets the display "Info: Your order and payment have been successfully processed" So far so good.

But in Orders, no automatic change from Pending to Confirmed and no email sent to customer or admin of confirmed status. I believe the email templates for Confirmed are set to email customer and admin. Order Statuses shows Pending and Confirmed as published. What setting have I overlooked ??

Re: PayPal success doesn't change status

Posted: 22 Jun 2026, 15:18
by Jan
Hi, try to check it with sandbox and logging enabled. To see if PayPal sends the request. Then see PayPal options if it is correctly set that payment success changes the order status:

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Jan