Error with Preview

Phoca Download - download manager
irose_57
Phoca Newbie
Phoca Newbie
Posts: 3
Joined: 13 May 2019, 00:01

Error with Preview

Post by irose_57 » 08 Oct 2019, 01:03

Hi. I've just started getting this error on Preview. Is it a permissions issue somewhere?

Thanks

Ian
Forbidden

You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at www.actflyfishers.org.au Port 80

christine
Phoca Hero
Phoca Hero
Posts: 1720
Joined: 28 Nov 2010, 17:20

Re: Error with Preview

Post by christine » 08 Oct 2019, 12:12

Hi,

I can't see Phocadownload component on your site. In addition, there is an error 409: https://httpstatuses.com/409
Maybe also wrong entries in .htaccess (configuration.php) Contact your hoster.

Kind regards
Christine

irose_57
Phoca Newbie
Phoca Newbie
Posts: 3
Joined: 13 May 2019, 00:01

Re: Error with Preview

Post by irose_57 » 09 Oct 2019, 01:25

Thanks for the reply.

The Phocadownload is only available to registered users so that would be why you can't see it.

Don't know how you're getting the 409.

Ian

christine
Phoca Hero
Phoca Hero
Posts: 1720
Joined: 28 Nov 2010, 17:20

Re: Error with Preview

Post by christine » 09 Oct 2019, 22:35

Hi,

did you check this: https://www.phoca.cz/documents/17-phoca ... ess-rights

how do users get download link? It's outside public_html folder?

Nginx under 1.17.3 (= outdated). Error 403 etc. seems to be server problems and/or or wrong configuration, permissions etc.
Contact your hoster and in addition, maybe error.log could be helpful.

Kind regards
Christine

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