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No notifications are sent for customer
Posted: 04 Nov 2018, 13:09
by msena@ya.ru
Hello, friends!
There was a problem sending notifications to the Customer when changing the order status. The first message for the customer comes only when ordering. Further, when changing the status of orders, notifications are not sent! Sent only to "other" recipients.
Screen:
https://prnt.sc/le7cfw
https://prnt.sc/le7bn1
https://prnt.sc/le7cxk
https://prnt.sc/le7d87
Can you help?
Maybe you need to change the method of sending email? For example, set PHP Mail or Sendmail instead of SMTP in the global site settings?
Thank you!
Re: No notifications are sent for customer
Posted: 06 Nov 2018, 13:53
by Jan
Hi, the method of sending emails is the Joomla! method (the one which you set in your Joomla! Global configuration)
In case the emails come only when ordering, I would say, you have set the email sending only for the "pending" status and not for all other stock statuses. In Phoca Cart, emails are sent by setting of Stock statuses. So you can set when the status will be changed, if the email will be sent or not:
https://www.phoca.cz/documents/116-phoc ... or-vendors
Jan
Re: No notifications are sent for customer
Posted: 06 Nov 2018, 17:36
by msena@ya.ru
Hi. I did all the settings, but nevertheless-sending email is carried out only at the first order. When changing the status, e - mail does not come to the Customer.
Screenshots attached. Please look.
https://yadi.sk/d/vToql19SEK8HzQ
Re: No notifications are sent for customer
Posted: 08 Nov 2018, 11:57
by Mantra
Hello,
exactly the same issue since updating to 3.1.4.
New incomming order -> customer gets information mail.
State changes have no effect to the customer, he isn' t informed.
Re: No notifications are sent for customer
Posted: 08 Nov 2018, 12:21
by Mantra
Hi, me again.
I fell back to Version 3.1.3 on a local testsystem without any other changes, and it works pretty good
Re: No notifications are sent for customer
Posted: 09 Nov 2018, 20:39
by msena@ya.ru
Hi! Tell me where to download the version 3.1.3?
Re: No notifications are sent for customer
Posted: 10 Nov 2018, 02:04
by Jan
Hi, you can download older versions here:
https://github.com/PhocaCz/PhocaCart/releases
But before try to use this quick fix, download here:
https://www.phoca.cz/forumfiles/status.zip and unzip it to folder:
administrator\components\com_phocacart\libraries\phocacart\order\
folder, so status.php will be overwritten.
Please let me know.
Jan
Re: No notifications are sent for customer
Posted: 11 Nov 2018, 17:13
by msena@ya.ru
OK. Thank you! I replaced the file with yours and all emails are sent!
Helped code:
Code: Select all
} else {
// Backend
$canSend = 1;
}
Re: No notifications are sent for customer
Posted: 11 Nov 2018, 17:20
by Jan
Ok, great to hear it, I will set it in next version.
Thank you, Jan
Re: No notifications are sent for customer
Posted: 03 Dec 2018, 14:03
by barthle
Hello,
I have the same problem, even worse. Because no notification whatsoever are being sent to anyone even though I’ve entered in every single status an e-mail, the same email. But still no notification is sent.
At first it was successful, but then it got corrupted but I have’t changed anythin other than adding some extra email to statuses as the one was slow, so I thought adding different email may increase to chance of speedy notification.
I’ve checked the server site, it does not seem to be any problem there as I can send and receive email from the server email account, besides other similar components like reservation and contact form can send emails.
I have also unzipped this zip file in this thread but nothing changed.
Any other suggestion?