Phoca Forum

i need help i can can't upload my pdf files getting error message "This file type is not supported (or there are some restrictions on the server)." i set my max upload to from 10mb t0 50mb still not working. i found a topic here about this problem but they did not mention the exact detail on how they fix it. please help me!

Hi, check if the file mime type is set in Settings, if not, you need to add the mime type of the file to Settings.

Jan

sir how do u do this? i checked my allowed file types and pdf is on it. i have also added a few pdf files before i encountered this problem. for some reason this problem suddenly pop up. i really don't know what to do. i need help.

ok i think i finally know whats the problem i set my upload limit to 50mb per upload. for some reason my 8mb pdf was not upload so i just reduce the size of my pdf and it worked. still don't know why it has restriction but i found a work around my problem.

Try to check settings on your server, maybe there are some restrictions.

Jan

Hey Jan,

I am having the same problem. I set my global configuration up and enabled the mp4 file. However, I get the error message "This file type is not ...." I also have the upload limit way above the size of the file. So, is there a fix for this?

Other than that, can I just upload via FTP? if so, what folder do I upload them to and will it work?

So, update, I was able to upload files to the Phoca Download folder. However, they are not seen in Phoca Download. When I go to media manager, they are there. But when I go to Phoca download folder, they are not. How do I get them into the phoca download folder after transfering from FTP.

hey, btw, I appreciate all the hard work you put into this forum!

[SOLVED] I figured it out, I was trying to put the files into host/image/phocadownload folder. However, when I put the files into the host/phocadownload folder, it worked! (I didn't see the host/phocadownload folder the first hundred tries...(duh)

Ok