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import facebook, almost, but no cigar
Posted: 27 May 2014, 21:26
by jbomb
I am fairly certain I set the facebook settings up correctly, but whenever I go into a category and try to import I get this:
"Save failed with the following error: Error while loading data from database Check if Facebook User and Facebook Album form fields are completed."
Re: import facebook, almost, but no cigar
Posted: 29 May 2014, 18:25
by Jan
Hi, this seems like some problem in database, like some column is missing etc, try to reinstall Phoca Gallery
Which version of Phoca Gallery you are using?
Jan
Re: import facebook, almost, but no cigar
Posted: 29 May 2014, 19:44
by jbomb
I am using Joomla 2.2.20 and phoca gallery 3.2.7
do I have to uninstall it and then install it? or just install it again?
if I uninstall it, will I loose the data I have?
Re: import facebook, almost, but no cigar
Posted: 29 May 2014, 22:34
by Jan
Hi, no, don't uninstall it, to not lose the data, just install it so the component will be upgraded.
Testing now, no problem, this error only occurs when FB user (user id) or album (category id)
Jan
Re: import facebook, almost, but no cigar
Posted: 30 May 2014, 16:07
by jbomb
I had done that before. aren't I on the newest version?
Re: import facebook, almost, but no cigar
Posted: 31 May 2014, 16:43
by Jan
Hi, reinstalling means e.g. fixing wrong files (e.g. when installing, some file can be corrupted when writing to server, etc.) So try to reinstall it to be sure, all files are there. But this seems like this will be not the problem (but to be sure, just reinstall)
This error, as written above appears only in case the facebook user id and facebook album id is not set
Jan