PLEASE HELP! The whole page shot down after installing Plugin

Phoca Gallery plugins - plugins for Phoca Gallery extension
bpetra
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PLEASE HELP! The whole page shot down after installing Plugin

Post by bpetra » 01 Mar 2018, 14:03

So, Im new to this, so bear with me, please....

I installed some Phoca components and Plugins to my web. Everything went smoothly and worked well. However, when I installed Phoca Galery Plugin (https://www.phoca.cz/download/category/ ... ery-plugin) and enabled it in administration... my whole page shut down. I can get to fewpages in amdnistration (like COntrol Panel) but I cant get anywhere else. I get this...

HTTP ERROR 500

My web: ms-sokolec.cz

Please, help me. Im new. I have no idea what to do. I cant uninstall the plugin, because this part of my administraton isnt working. I should probebly delete something through FTP but I need to turn to my provider, because when I try to delete any Phoca folder, it says "operation denied".

Please help...

btw... jste vývojáři z Čech? Lze s vámi komunikovat česky?


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Benno
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by Benno » 01 Mar 2018, 14:07

Hi,
do you have access to your database e.g. via phpMyAdmin?

Kind regards,
Benno

bpetra
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by bpetra » 01 Mar 2018, 14:13

Benno wrote:
01 Mar 2018, 14:07
Hi,
do you have access to your database e.g. via phpMyAdmin?

Kind regards,
Benno
Yes, I do. What should I do?

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Benno
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by Benno » 01 Mar 2018, 14:30

Ok,
1.) Backup your database first!!
2.) open your database via phpMyAdmin
3.) navigate to the table #__extensions (#_ is your database prefix)
4.) seek for plg_content_phocagallery (inside the table #__extensions)
5.) klick on 'Edit' button beside plg_content_phocagallery
6.) Seek the column 'enabled'
7.) Change it's value from 1 to 0 (zero) See image below
8.) Press 'Ok' Button
9.) Now the Phoca Gallery Content Plugin is disabled and you should reach your site again.
Image

Kind regards,
Benno

bpetra
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by bpetra » 01 Mar 2018, 14:45

Hi, I tried to find it, but I cant find the plugin in Extensions, which is really strange. I tried to find it throgh filter. But still no results. I really dont know why.

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Benno
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by Benno » 01 Mar 2018, 14:49

Hi,
if you have installed this plugin it must be in extensions.
Do you have more than one joomla! and also therefore more than one database? Do you seek in the right database??

Kind regards,
Benno

bpetra
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by bpetra » 01 Mar 2018, 15:15

I have only one database. Its really strange...
I also dont understad why I got the internal error message. Since I am new to this, Im hopeless right now.

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Benno
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by Benno » 01 Mar 2018, 15:27

HI,
you get this error because you have installed and enabled Phoca Gallery Content Plugin, but not Phoca Gallery Component.
Now the Content Plugin "seeks" for the Component, but the Component is not installed.
If you have backend access you can also try to install Phoca Gallery Component. Then the Content Plugin will find the Component and the error will also disappear.
https://github.com/PhocaCz/PhocaGallery ... 4.3.10.zip

Kind regards,
Benno

fe_reg
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by fe_reg » 20 Mar 2018, 02:08

Good morning,

I am running Joomla 3.8.6 and phocagallery component 4.3.10. Today I experienced a similar issue. After installation and activation of phoca gallery plugin I could not any longer access the extensions/plugin menu and the articles menu (did not try all the others). The page appeared completely white in my browser (firefox 59.0.1) and also the frontend page appeared completely white (Not even an error message).

I could fix it, doing the following:
1. I accessed via ftp my webspace and renamed the directory ".../<YourJoomlaDirectory>/plugins/content" to ".../<YourJoomlaDirectory>/plugins/content_xxx"

<YourJoomlaDirectory> is the installation directory of the joomla installation and may have a different name on your installation

2. After that I could access the plugin menu again and deactivated the phocagallery plugin

3. I renamed the directory back to ".../<YourJoomlaDirectory>/plugins/content" because there are more subdirectories in it which might be needed

4. Now I have full access again and the frontend page is also working again

Now comes the interesting part/question:
During my fixing attempts I rechecked the download page of the plugin and discovered the following. You can choose there the downloads:

plg_content_phocagallery_3.2.6.zip with the Joomla version buttons 2.5 and 3.x
plg_content_phocagallery_4.3.7.zip with the Joomla version buttons 3.5 and 3.6

So I guessed the correct version for my Joomla version (3.8.6) would be plugin version 3.2.6 (even if created in 2013) and installed it.
Checking now the creation date of the plugin 4.3.7 version it appeared to be 19.December 2017.

I am wondering now if the much newer plugin 4.3.7 should have been the correct version for me and if yes, what happens if I now install this version over the previous 3.2.6 version?

Thank you in advance and sorry for the long text.
Best regards
Frank

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Benno
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Re: PLEASE HELP! The whole page shot down after installing Plugin

Post by Benno » 20 Mar 2018, 11:52

Hi,
this is the right version for the current Joomla! & Phoca Gallery version:
https://github.com/PhocaCz/PhocaGallery ... _4.3.7.zip
I am wondering now if the much newer plugin 4.3.7 should have been the correct version for me and if yes, what happens if I now install this version over the previous 3.2.6 version?
Hard to say, I never tried this...
1.) Backup your komplete site (Files & Database)
2.) Uninstall the Plugin: backend --> Extensions --> Manage --> Manage
3.) Install the above mentioned version

Kind regards,
Benno

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