Notifications are not being sent to customers or adminstrators

Phoca Cart - complex e-commerce extension
escafandra
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Notifications are not being sent to customers or adminstrators

Post by escafandra » 31 Aug 2020, 14:13

Hello,

I think I have the correct configuration for automatic sending of notificaiton of confirmed sales but no notification is being sent to customers or administrators. Could you please help me out? I am receiving correct notifications from Joomla regarding new registered users, but nothing regarding Phoca Cart. Thank you.

https://imgur.com/a/TuPcouH

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Jan
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Re: Notifications are not being sent to customers or adminstrators

Post by Jan » 02 Sep 2020, 14:25

Hi, do you get the problem in frontend also in backend (when changing order status)? When testing in backend, is sending selected?

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escafandra
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Re: Notifications are not being sent to customers or adminstrators

Post by escafandra » 03 Sep 2020, 17:40

Sorry Jan, where exactly is that screenshot from? I can´t find it in Purchase status.

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Jan
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Re: Notifications are not being sent to customers or adminstrators

Post by Jan » 08 Sep 2020, 11:57

Hi, administration - orders:

Image

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escafandra
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Re: Notifications are not being sent to customers or adminstrators

Post by escafandra » 08 Sep 2020, 14:13

Thanks Jan,

I did select Notify client and notify others as you suggested and I did receive as a client notification. I did not receive as others any notification.

Also, the notification received was very impersonal. Is there any way to design an HTML notification, or at lease to give these notifications a bit more personality?

This is the content of the email received:

Número de Orden: 20200000000027 - Order status changed to: Pending
Powered by Phoca Cart

Thank you,

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Benno
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Re: Notifications are not being sent to customers or adminstrators

Post by Benno » 08 Sep 2020, 14:24

Hi,
go to: backend --> Components --> Phoca Cart --> Order Statuses
Klick on the status you want to edit e.g. 'Completed'
Scroll down --> You will find the forms: Email Text (Customer) & Email (Others)


Kind regards,
Benno

escafandra
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Re: Notifications are not being sent to customers or adminstrators

Post by escafandra » 10 Sep 2020, 13:43

Thank you Benno, that worked!

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Benno
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Re: Notifications are not being sent to customers or adminstrators

Post by Benno » 10 Sep 2020, 14:05

You're welcome!

Kind regards,
Benno

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