Status under "Orders" not the same as status under "Edit status

Phoca Cart - complex e-commerce extension
muweb
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Status under "Orders" not the same as status under "Edit status

Post by muweb »

Hello

I have created a status for successful Paypal or credit card payment. In the backend under orders it shows it correctly. But not if I go to "edit status". Also the e-mail is not sent, which it should according to the status under "Orders".

Phoca version 3.5.0. see printscreens.
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Jan
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Re: Status under "Orders" not the same as status under "Edit status

Post by Jan »

Hi, after chaning a status, did your page of orders reloaded? Does the status change when you reload the page?

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muweb
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Re: Status under "Orders" not the same as status under "Edit status

Post by muweb »

Hello Jan

Yes, the page was reloaded. Yes, when I change the status, it displays it on the dashboard. But when I log in again later, it shows wrong statuses again. But only about 10% of all orders.
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Re: Status under "Orders" not the same as status under "Edit status

Post by Jan »

Can you somehow detect what all the items which do this (10%), have in common? Do you use some cache in administration? Do you get it in another browser?

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Re: Status under "Orders" not the same as status under "Edit status

Post by muweb »

What they have in common is that they paid with either Paypal or credit card (Paypal plugin from Phoca and stripe plugin from NorrNext).

If I set the new status twice, it stays in the dashboard.
I have tested it with Firefox and Chrome.
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Re: Status under "Orders" not the same as status under "Edit status

Post by Jan »

Hi, hmmm, testing now PayPal, see o problem there, when the status is changed by PayPal it is just changed everywhere. The Popup like the list just takes the same information from database :idea: so hard to say why there could be such problem :idea:

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Re: Status under "Orders" not the same as status under "Edit status

Post by muweb »

So does it appear to be a "bug"? Can I check something for you?
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Re: Status under "Orders" not the same as status under "Edit status

Post by Jan »

Hi, testing now on different servers with PayPal - when the status changes automatically, it is normaly set. Even there is no reason to be different because both views take the same data from database. So I really don't understand what can be wrong on your server - if this is some cache or similar issue?

Do you get the same problem when you test it with another browser?

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Re: Status under "Orders" not the same as status under "Edit status

Post by muweb »

Hello Jan

It was tested with different browsers and empty cache. Can it be my server?
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Re: Status under "Orders" not the same as status under "Edit status

Post by Jan »

Hi, really hard to say, Unfortunately no idea what can cause such behaviour :idea: :-(

Jan
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