No notifications are sent for customer

msena@ya.ru
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No notifications are sent for customer

Post by msena@ya.ru » 04 Nov 2018, 13:09

Hello, friends!
There was a problem sending notifications to the Customer when changing the order status. The first message for the customer comes only when ordering. Further, when changing the status of orders, notifications are not sent! Sent only to "other" recipients.

Screen:

https://prnt.sc/le7cfw
https://prnt.sc/le7bn1
https://prnt.sc/le7cxk
https://prnt.sc/le7d87

Can you help?

Maybe you need to change the method of sending email? For example, set PHP Mail or Sendmail instead of SMTP in the global site settings?

Thank you!


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Jan
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Re: No notifications are sent for customer

Post by Jan » 06 Nov 2018, 13:53

Hi, the method of sending emails is the Joomla! method (the one which you set in your Joomla! Global configuration)

In case the emails come only when ordering, I would say, you have set the email sending only for the "pending" status and not for all other stock statuses. In Phoca Cart, emails are sent by setting of Stock statuses. So you can set when the status will be changed, if the email will be sent or not:
https://www.phoca.cz/documents/116-phoc ... or-vendors
Jan
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msena@ya.ru
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Re: No notifications are sent for customer

Post by msena@ya.ru » 06 Nov 2018, 17:36

Hi. I did all the settings, but nevertheless-sending email is carried out only at the first order. When changing the status, e - mail does not come to the Customer.

Screenshots attached. Please look.

https://yadi.sk/d/vToql19SEK8HzQ

Mantra
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Re: No notifications are sent for customer

Post by Mantra » 08 Nov 2018, 11:57

Hello,
exactly the same issue since updating to 3.1.4.
New incomming order -> customer gets information mail.
State changes have no effect to the customer, he isn' t informed.

Mantra
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Re: No notifications are sent for customer

Post by Mantra » 08 Nov 2018, 12:21

Hi, me again.
I fell back to Version 3.1.3 on a local testsystem without any other changes, and it works pretty good

msena@ya.ru
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Re: No notifications are sent for customer

Post by msena@ya.ru » 09 Nov 2018, 20:39

Hi! Tell me where to download the version 3.1.3?

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Jan
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Re: No notifications are sent for customer

Post by Jan » 10 Nov 2018, 02:04

Hi, you can download older versions here:
https://github.com/PhocaCz/PhocaCart/releases

But before try to use this quick fix, download here: https://www.phoca.cz/forumfiles/status.zip and unzip it to folder:
administrator\components\com_phocacart\libraries\phocacart\order\
folder, so status.php will be overwritten.

Please let me know.

Jan
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msena@ya.ru
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Re: No notifications are sent for customer

Post by msena@ya.ru » 11 Nov 2018, 17:13

Jan wrote:
10 Nov 2018, 02:04
Hi, you can download older versions here:
https://github.com/PhocaCz/PhocaCart/releases

But before try to use this quick fix, download here: https://www.phoca.cz/forumfiles/status.zip and unzip it to folder:
administrator\components\com_phocacart\libraries\phocacart\order\
folder, so status.php will be overwritten.

Please let me know.

Jan
OK. Thank you! I replaced the file with yours and all emails are sent!
Helped code:

Code: Select all

			} else {
				// Backend
				$canSend = 1;
			}

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Jan
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Re: No notifications are sent for customer

Post by Jan » 11 Nov 2018, 17:20

Ok, great to hear it, I will set it in next version.

Thank you, Jan
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