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Phoca Facebook Comments: Comments Disappear After Updating Website

Posted: 10 Feb 2019, 00:12
by Londinium
Hi everyone,

I have updated my Joomla website, but kept the same SQL database.

Nevertheless, the previous Phoca Facebook Comments disappeared, even though they still appear listed https://developers.facebook.com/tools/comments

What happened to those lost comments? Where are they stored? Is there a way of restoring them?

Thank you for your time.

Cheers,

Re: Phoca Facebook Comments: Comments Disappear After Updating Website

Posted: 10 Feb 2019, 23:53
by Jan
Hi, unfortunately no idea what happened on your site when upgrading. It is possible that some ID of the site was changed so Facebook cannot assign the comments to to specific website :idea: But really hard to say :-(