Phoca download - download (after file upload) issue

Phoca Download - download manager
Pascal
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Phoca download - download (after file upload) issue

Post by Pascal » 15 Jul 2020, 14:27

Hello,
I am meeting the following issue with Phoca download:
after a file upload, I am not able to download this file excepted if I set manually "Direct Link" parameter to "yes" which is not manageable with a big numbers os users. Please, would you have an explanation or a fix ?
Thanks
Best regards

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Jan
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Re: Phoca download - download (after file upload) issue

Post by Jan » 15 Jul 2020, 15:07

Hi, why you cannot download it? Where? In frontend? Do you get any error when downloading it? What are the access rights to this file?

Jan
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Pascal
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Re: Phoca download - download (after file upload) issue

Post by Pascal » 15 Jul 2020, 16:58

Hi,
Thanks a lot for your answer.
I can't download files at front end ie as a user just wanting to read a published document.
Yes, An error message occured the only the very FIRST time I tried to download the file but I had not time to catch a screen shot, because unfortunatly it disappeared quickly and did appeared again after...
About access rights, I verified the phocaupload directory in destination of upload profile had read rights

Pascal
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Re: Phoca download - download (after file upload) issue

Post by Pascal » 15 Jul 2020, 18:22

Hi again,
Please find the link: https://imgur.com/WMqvKAq to screenshot of the error messsage. Sorry in french, it is telling "... **.docx.part temporary file will not be registred because source file can be read"

Pascal
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Re: Phoca download - download (after file upload) issue

Post by Pascal » 15 Jul 2020, 18:48

Information more: I have not the same issue with PDF files which I can open without problem.
I would have one question: when clicking to an uploaded Word file or PDF file, is there any parameter inside Phoca Download which indicates the application (so Microsoft Office Word, .. or Acrobat Reader PDF) to associate to this file ?

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Benno
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Re: Phoca download - download (after file upload) issue

Post by Benno » 16 Jul 2020, 16:42

Hi,
did you already try to set: Ignore File Types Checking=Yes
in Phoca Download Options for testing?
Image

Kind regards,
Benno

Pascal
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Re: Phoca download - download (after file upload) issue

Post by Pascal » 17 Jul 2020, 09:22

Hello,
Thanks for your answer, but this is the same behaviour with the same issue with "No" or "Yes" option for Ignore File Types Checking

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Jan
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Re: Phoca download - download (after file upload) issue

Post by Jan » 27 Jul 2020, 22:05

Hi, what happens when you set:

- Yes (download and upload parameters)

Image

Jan
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