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Error with Preview

Posted: 08 Oct 2019, 01:03
by irose_57
Hi. I've just started getting this error on Preview. Is it a permissions issue somewhere?

Thanks

Ian
Forbidden

You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at www.actflyfishers.org.au Port 80

Re: Error with Preview

Posted: 08 Oct 2019, 12:12
by christine
Hi,

I can't see Phocadownload component on your site. In addition, there is an error 409: https://httpstatuses.com/409
Maybe also wrong entries in .htaccess (configuration.php) Contact your hoster.

Kind regards
Christine

Re: Error with Preview

Posted: 09 Oct 2019, 01:25
by irose_57
Thanks for the reply.

The Phocadownload is only available to registered users so that would be why you can't see it.

Don't know how you're getting the 409.

Ian

Re: Error with Preview

Posted: 09 Oct 2019, 22:35
by christine
Hi,

did you check this: https://www.phoca.cz/documents/17-phoca ... ess-rights

how do users get download link? It's outside public_html folder?

Nginx under 1.17.3 (= outdated). Error 403 etc. seems to be server problems and/or or wrong configuration, permissions etc.
Contact your hoster and in addition, maybe error.log could be helpful.

Kind regards
Christine