Mobile phones and playing mp3 files

[LarsG]

Hi!
I am running a web site for a Choir and using Joomla 3.8.12 with Phoca Download 3.1.4, PHP 7.0.31. Everything has been working fine until a year or so back when uploading/playing mp3 files in smartphones of all types has ceased to work. Everything functions allright in PC and Mac BUT not at all in Phones! Why could this be and what do I do to fix this problem?

A new problem that has just recently come to light is an inability to download files to Phoca Download causing the following error message:
Varning: Kan inte flytta fil (Cannot move file): /tmp/phpofxv2U till /home/karolinako/domains/karolinakoren.se/public_html/phocadownload/2_Bas_Larsson.mp3
I cannot download mp3 files to Phoca Download at all. What can I do?

Regards / Lars G

[Jan]

Hi, did you ask your webhosting operator, if there were some changes (limits)? Mostly when there are no changes, all works the same way

Jan

[LarsG]

Hi Jan,
I am sorry to say that I do not understand your reply. The limits for downloading and uploading are not in the neighbourhood of being critical in relation to the file sizes involved as set by the hosting operator. What do you mean by "all works the same way"? My problem here is that nothing works with regard to mobile phones anymore (as it used to do)…

Download limit is 1 GB and for uploads there is no limit at all. I can add that there are no problems up- or downloading other file types, for example .pdf-files - only mp3 files.


Regards /Lars G

[Jan]

Hi, I don't speak about download/uploads limits only. Based on this:

Everything has been working fine until a year or so back when uploading/playing mp3 files in smartphones of all types has ceased to work

Always you need to find what happened there so it has ceased to work. For example there was some changes on server which caused to stop working it, etc.

So you need to find: which feature exactly does not work and what is different to the time it was working

So what does not work: download (possible new limit), upload (possible new limit), play (which type of play do you use: flash or html5, if flash did you test to switch to standard html5), etc.

Jan

[LarsG]

Hi, and thank you , Jan, for your kind indulgence with my problem. It has now transpired that the culprit in this matter was a blocking of mp3-files caused by the Component RSFirewall, which suddenly had added this blockage of mp3-files quite arbitrarily, possibly due to an update or something similar(?). I don't know but obviously these things happen and I am happy to have the system working properly once again. I repeat, thanks for your help!

Best regards / Lars Gatenfelt

[Jan]

Hi, great to hear it.

Jan

[sgagner]

Hello!
I help LarsG with his website and the audioplayer still doesn't work properly. The player button works fine on a desktop bowser but doesn't load the audio file at all on mobile phones. I have selected to use HTML5 in the settings and I have tried to use Bootstrap 3 as well with same result.

I have made testpage on my own website where the problem is repeatable: https://mei-ya.se/test View it and try to play on a smartphone.

[Jan]

Hi, hmmm, testing now:



without any problems



Really hard to say what can be wrong there

Jan