unable to install "phocadownload"

rage76
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unable to install "phocadownload"

Post by rage76 » 02 Aug 2017, 20:07

Hi

I am unable to install phocadownload on my site. It give me the error as below:

Warning
JInstaller: :Install: Error SQL Duplicate entry '1' for key 'PRIMARY'
Extension Install: SQL error processing query: DB function failed with error number 1062
Duplicate entry '1' for key 'PRIMARY'
SQL =

INSERT INTO `#__phocadownload_styles` (`id`, `title`, `alias`, `filename`, `menulink`, `type`, `published`, `checked_out`, `checked_out_time`, `ordering`, `params`, `language`) VALUES
(1, 'Phocadownload', 'phocadownload', 'phocadownload.css', NULL, 1, 1, 0, '0000-00-00 00:00:00', 1, NULL, '*'),
(2, 'Rating', 'rating', 'rating.css', NULL, 1, 1, 0, '0000-00-00 00:00:00', 2, NULL, '*'),
(3, 'Button', 'button', 'button.css', NULL, 1, 0, 0, '0000-00-00 00:00:00', 3, NULL, '*'),
(4, 'Button (Rounded Corners)', '', 'buttonrc.css', NULL, 1, 0, 0, '0000-00-00 00:00:00', 4, NULL, '*'),
(5, 'Default', 'default', 'default.css', NULL, 2, 1, 0, '0000-00-00 00:00:00', 1, NULL, '*'),
(6, 'Bootstrap', '', 'bootstrap.min.css', NULL, 1, 0, 0, '0000-00-00 00:00:00', 5, NULL, '*');

Here is a screenshot:: https://screenshot.net/e8mgnad

Please help me resolve this. Thanks.


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Jan
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Re: unable to install "phocadownload"

Post by Jan » 04 Aug 2017, 13:10

Hi, seems like there was some instance of Phoca Download on your site :idea:

If you want to reinstall Phoca Download you need to clean old instance on your site (usually it is removed when uninstalling or when only upgrading it is not change)

So if you need to install it new (ALL OLD DATA IN PHOCA DOWNLOAD WILL BE LOST), then see this article:
https://www.phoca.cz/phocagallery/16-jo ... m-manually

to remove the component completely from the system and to be able to install it again.

Jan
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rage76
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Re: unable to install "phocadownload"

Post by rage76 » 04 Aug 2017, 19:04

Thanks for the response Jan. I was a happy user of Phoca Download on my earlier site that was on J2.5. I have been facing this issue ever since I migrated it to J3. Will try your suggestions and see if it helps. Isn't there a script / automatic way to do this?

UPDATE: Tried running the queries you suggested.

# MySQL returned an empty result set (i.e. zero rows).

Warm regards

Rajesh

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Jan
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Re: unable to install "phocadownload"

Post by Jan » 08 Aug 2017, 14:04

Did you set correctly the "com_phocadownload" string in the queries, did you set correctly the prefix of your database, and did you remove all the folders and files on your server (phocadownload files and folders)?

Jan
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rage76
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Re: unable to install "phocadownload"

Post by rage76 » 08 Aug 2017, 14:13

I am not an expert in performing SQL queries, but I think I did. And yes, I removed all the folders/files on the server !!

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Jan
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Re: unable to install "phocadownload"

Post by Jan » 12 Aug 2017, 00:01

Hmmm, when everything is removed (even from database), the it is not possible to get the same mysql error because there is no table which can include the same row (when the table does not exist, there cannot exist a row of this table) :idea:

Jan
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rage76
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Re: unable to install "phocadownload"

Post by rage76 » 12 Aug 2017, 07:44

I can share my test site admin details & FTP details to check. If you can spare the time & effort. It would mean a lot.

regards

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Re: unable to install "phocadownload"

Post by Jan » 12 Aug 2017, 15:26

Hi, do you get the same error after cleaning all the data in database?

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rage76
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Re: unable to install "phocadownload"

Post by rage76 » 12 Aug 2017, 16:21

I don't know if the database was cleaned properly. I ran the queries you suggested. I am not conversant with databases.

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Re: unable to install "phocadownload"

Post by Jan » 12 Aug 2017, 16:24

I mean, if you still get the same error message after the completely removing of component data ( https://www.phoca.cz/documents/16-jooml ... m-manually )


Jan
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