Download button dont work

Phoca Download - download manager
jcc
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Download button dont work

Post by jcc » 08 Sep 2021, 10:57

Hi guys,

i've got a problem. The download button on the detailsite seems not to work anymore.
Someone have an idea? I've installed the latest version of phoca download.

https://grundschule-gruener-weg.de/index.php/downloads

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Jan
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Re: Download button dont work

Post by Jan » 11 Sep 2021, 12:06

Hi, when you disable SEF for tests only, do you get the same problem? Do you use some cache feature?

Jan
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jcc
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Re: Download button dont work

Post by jcc » 20 Sep 2021, 07:45

hi,

i got same problem when i disabled SEF.
No, i dont use cache feature.

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Jan
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Re: Download button dont work

Post by Jan » 22 Sep 2021, 22:49

Is there something, you know, what was changed on server? What is different to time where it worked and now?

Jan
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jcc
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Re: Download button dont work

Post by jcc » 14 Oct 2021, 11:39

No, nothing changed. Can i send you site access via pm?

kroenerdesign
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Re: Download button dont work

Post by kroenerdesign » 15 Oct 2021, 11:28

Hello,
apparently several users have the problem with downloads no longer working. I think I have found the cause:

There is a dropdown field "Direct link" in the download file. If a YES is set there ("open the download file in the browser") then I get a 403 error message.

If a NO is set there, the download file is downloaded to the local computer.

This seems to be a bug - can you please fix it?

Greetings
JOACHIM

Translated with DeepL.com/Translator (free version)

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Jan
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Re: Download button dont work

Post by Jan » 19 Oct 2021, 20:02

Hi, direct link is a direct link to the file. In such case Phoca Download is not active. If you set direct link, it means the file is accessed directly without using Phoca Download. So in such case you need to check the link to the file and test what is the limit on the server.

Jan
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