Player doesn't work - black rectangle only...

harmhofstede
Phoca Newbie
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Joined: 20 Jun 2010, 13:00

Player doesn't work - black rectangle only...

Postby harmhofstede » 23 Oct 2013, 15:45

I tried everything I found in the forums, but can't get it to work!
On laaktheater.nl/index.php/audiotour/luisteren-downloaden the playbutton opens the window, but doesn't show the player. The path to mp3 is correct. The player-files are on the right place on the server.

Can anyone please tell me why I can't see the player?

Best regards,

Harm


harmhofstede
Phoca Newbie
Phoca Newbie
Posts: 4
Joined: 20 Jun 2010, 13:00

Re: Player doesn't work - black rectangle only...

Postby harmhofstede » 23 Oct 2013, 16:24

On laaktheater.nl/index.php/audiotour/luisteren-downloaden/play/7-test?tmpl=component I see the black box.
On laaktheater.nl/phocadownloadpap/wrong.mp3 I see the player and hear the sound.

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Jan
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Re: Player doesn't work - black rectangle only...

Postby Jan » 26 Oct 2013, 23:47

Hi, on the links, I see no Phoca Download plugin code :idea:

Jan
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gonzela2006
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Joined: 17 Jan 2010, 08:00

Re: Player doesn't work - black rectangle only...

Postby gonzela2006 » 04 Dec 2013, 13:16

Hi,
I have the same problem. Kindly check the below link
http://bit.ly/1cleOja
I'm Joomla 1.5 and using Phoca Download 1.3.9

Thanks

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Jan
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Re: Player doesn't work - black rectangle only...

Postby Jan » 09 Dec 2013, 01:04

Hmm, I see, the link to file is OK, the link to flow player too - checked or path and see no problem there :idea:

Try to update Phoca Download (so the flow player library will be overwritten - this can maybe help in case the flow player library files are somehow damaged on the server :idea: )

Jan
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gonzela2006
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Joined: 17 Jan 2010, 08:00

Re: Player doesn't work - black rectangle only...

Postby gonzela2006 » 12 Dec 2013, 17:32

Hi Jan,

I reinstalled it but the problem is still exist. Also I have the latest version 1.3.9 for Joomla 1.5.
Please advise

Thanks

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Jan
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Re: Player doesn't work - black rectangle only...

Postby Jan » 25 Dec 2013, 15:26

Hi, if I see the code, it is all Ok, the only one what can be wrong (maybe) is the base tag in head, it includes full path and should only include main folder - normally - but if this can be a problem, really no idea :idea:

The next problem can be rtl language, unfortunately I am not able to test the rtl so there my possibilities are limited - I know it normally works with RTL languages (as got some examples with RTL languages) but maybe this can be on this server some problem with path, etc. to the file :idea:
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